7Slots Casino - Player’s withdrawal has been delayed.

I requested a withdrawal for 25,000 on May 14 to date, the operator has not yet paid, the only one that responds, I don't know if it is a self-response since it always responds the same and threatens to block the chat, I always receive the same response that takes time Aviles 5 days or a little more but your payment is in process I have been waiting for my payment for more than 2 weeks and still nothing they blocked me from the chat and the phone that appears does not answer I think it is a scam since when one makes the deposit there is no trava and x that at the time of the deposit they do not respond are shameless since other casinos pay 24 hours up to 48 and always cancel before if they do not cancel me now I will make them famous thieves play with other people's money I will even do shit to the casino

Dear mancillapezoa2020,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, I requested the withdrawal, the first one I won 100,000 but since they didn't pay I played them and I lost them but foolishly I played again I won 25,000 on May 13 and to date they still haven't paid me the only operator that there is Alejandro threatened me that if I kept claiming he was going to block me from the chat and that's how it was

It is true that the payments never turn out

It's a joke, this page is to give more time for the casino to pay, it's 25,000, what a shame

I mean, I add 15 pending days to pay a miserable 25,000

What happens if the casino does not respond on the date

And another query it seems that you are the same since they do not respond either

Someone answer or I'm game over

It is very difficult to review the payment of 25000

Thank you very much for your reply, mancillapezoa2020. Please note that this is not a live chat, so there is no need to repeatedly ask for our attention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Thank you for your patience and understanding.

I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case.

Moreover, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I had already answered but ok. I am new to the casino and the first time I played with a deposit I won 100,000 that were not canceled so I decided to play the money and I foolishly lost it I played again and won 25,000 that to date I have not been canceled this was on 05/13/ 2023 who need the most had already responded

I had already answered but ok. I am new to the casino and the first time I played with a deposit I won 100,000 that were not canceled so I decided to play the money and I foolishly lost it I played again and won 25,000 that to date I have not been canceled this was on 05/13/ 2023 who need the most had already responded

I mean 1000 more days

And now, how can I know if that is what I needed? If I had already uploaded it, I have to wait 6 more days for them to tell me that it hasn't arrived, that it's not what you need, I don't understand.

How strange I just wrote and it disappeared strange

Hello, I need to know if what I had requested arrived or I have to wait 6 days for him to tell me that it has not arrived and I have to wait 6 more days and so on

I think you are the same as the casino wait 6 days to report errors that do not exist to indicate that you have

I think that you are the same as the casino, you wait 6 days to report errors that do not exist to indicate that I have 6 days to respond and then the casino that the casino guru has 6 more days and so they take a vile trick from the casinos

Well, first of all, you keep avoiding my questions. I didn't ask you just to post random messages here. I have given you 3 questions and so far 10 days to reply to them, yet you have not clearly answered a single question I gave you in my first message.

Secondly, if you are dissatisfied with our services just let me know and I will close this complaint, but let me remind you again that if you immediately provided the information I asked for, there is a chance that the complaint would be resolved by now.

Lastly, I would really appreciate it if you stopped posting the same or similar messages repeatedly in this thread as it is just slowing the whole process down.

I claim some number since you do not have to respond like this since I am a client and the client is respected

I would like to know if they are going to pay or not or if not to find another means of claim

So, as I had said, they wait 6 days to reject the player's information, then they have 6 more, the casino responds by so they take it to some other operator that is a little more respectful to respond since the only thing that was missing was that this operator hit me

Any possibility that they change my operator since I have no solution and it threatens the player, I am only waiting for a solution, not that they are insulting me

We tried to help, but you must understand that it is impossible without any effort from your side.

Since we have not moved forward for two weeks and are unable to investigate the issue further without your cooperation, we have no choice but to reject this complaint.