7Slots Casino - Player’s withdrawal has been delayed.

Pésimo servicio, soporte no contesta llevo más de 7 días esperando un retiro y no siquiera me contestan los correos. Estafa a la vista.

Dear argeniseliezerm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

No contesta soporte ni las llamadas ni los correos. La verdad es pésimo el servicio. No creo que una empresa de esa magnitud no tenga el personal suficiente para solventar los casos rápidamente. Dan mucho que pensar.

Thank you for your reply, argeniseliezerm. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

La verdad es que me registré normal y por ningún lado me pide verificación KYC.

Siempre dan la misma respuesta.

No he realizado ningún retiro antes soy nuevo y primera vez que retiro para probar .

Thank you very much, argeniseliezerm, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, argeniseliezerm!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

Aún no me dan mi dinero.

22 días desde que solicité 3l pago y aún nada .

Estimado usuario,

Le agradecemos por su paciencia y comprensión con respecto a la demora en retirada de fondos a su cuenta personal. Desafortunadamente, el procesamiento de la transacción por la parte del banco tomó más tiempo de lo que esperábamos.

Realmente apreciamos que se quede con nosotros a pesar de las molestias que ha experimentado. Por favor, acepte nuestras disculpas por las molestias ocasionadas.

Estamos listos para proporcionarle nuestra ayuda y apoyo en cualquier momento. ¡Gracias por estar con nosotros!

Atentamente, Administración de 7Slots

7Slots Administration, is there any timeframe in which player can expect to receive their funds?

Paul,

El usuario accedió a sus fondos hace 4 días. El usuario retiró los fondos correctamente.

argeniseliezerm, please, let me know when you will receive your funds!

Dear argeniseliezerm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.