7Signs Casino - Player's withdrawal is delayed and unresponsive.

I requested a withdrawal on the 11th and was told it would take 3 business days to process the payment. However, up until now, the Casino has not paid me. I went to the chat to ask for an update, and each time, I was given a different story. They said the delay was due to my bank not processing the payment. I asked them for proof of this error, but they didn’t respond and just ended the chat. Another time, they said the delay was due to high withdrawal demand. Another time, they said the withdrawal period is 3 to 5 business days, even though I was initially informed it would be 3 business days. It’s always a conversation that doesn't make sense. It’s just 600 reais, and they are making it difficult to withdraw. Imagine if it were a larger amount. They just keep saying the payment is delayed but is being processed.

Don’t waste your time playing at this Casino. They are all frauds. I have screenshots of all the conversations, always filled with lies.

Dear juniorcdb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

There is no such thing, I play on several platforms, this has never happened, this time is very high and was requested via Pix, the platforms I play and in 1 hour I receive, I don't know why only this one has this long time, everything has already been verified, to receive and quickly to pay an eternity

I've been contacting them for a week now and they always give me the same unsubstantiated answers, just copy and paste the messages. This is unacceptable, it's the first platform I've played on where I've spent days to pay a small amount of money. I know several platforms and I play on many.

the case is already three weeks old and they continue with the same baseless conversations and you close the conversation out of nowhere lack of respect and I have not received any email from you, I spent a week informing you that I was not opening the page to send the documents and always with an excuse sent email informing the problems and I even sent my documents requested and never had a concrete answer, after a long time I managed to send the documents and continues with winding and lack of respect, I would like to know if I am a user or an employee to be paid monthly

Dear juniorcdb, please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I don't remember if with bonuses, that's not the case yesterday it was three weeks ago, two weeks passed with the same conversations saying that the error was in my bank that I couldn't make the payment then they asked for the documents another week passed with an error on the page did not open the page to send the documents and I was informing by email and in the chat and I never had an answer in the email and in the chat they just copy and paste ready messages without any competence, after a week they approved only my document and the selfie and refused the bank statement and proof of residence, the proof I sent the internet bill and a statement from the bank I use a statement of active account and they denied my only option was to go to the energy company to ask to change the account from my grandmother's name to my name because I live with them and work traveling and the only account in my name and the internet was changed and they sent me in PDF print and I took the photo and sent it to them I'm waiting again what will be their excuse it's been three weeks, they make everything difficult, invent a lot of stories to not pay I'm already discouraged to receive my loot is not to be indicated with a high score, leaves many players frustrated with just a simple, low loot, this was the conversation today 99% of the time the chat only informs this, first platform that happens the most I've waited in loot was two hours and games in many Casino this took my patience.

Once again I'm here to tell you about my problem, I go into the chat and it's always the same old conversation, I just copy and paste the messages, there's no way I've sent my documents together, they approve documents by stage and they always find an excuse or a fault so they don't pay meonly the bank statement is missing and it's been three working days since it was sent.

Thank you very much, juniorcdb, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello friend I have already sent several times the bank statement of the bank that they asked that I used to deposit on the platform and every time they do not accept and does not inform the reason neither by email nor by chat the chat just copies ready message and ready nothing solves now this time they asked for print I sent it in the email and no more platform I am already hopeless to receive this money they have no respect for users act in bad faith do not answer even an email is already almost a month and if you want to talk why

Dear juniorcdb,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the 7Signs Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear 7Signs Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

They don't respond friend they are irresponsible they don't have a minimum of respect for users, I made two deposits with two different accounts all in my name, I try to send 4 PDF, 2 from each bank by the platform and the platform doesn't accept I already informed by email and by more chat and useless only says that it will contact by email and never enters, I asked for a bank statement from 10/08/24 to 10/09/24 but my bank only sends the full month I sent the statements in the email informing the problem and never answered me it's been almost a month I'm waiting for this withdrawal I have several prints of the conversations in the chat, I only registered on this platform because the evaluation of Casino guru is high but I was disappointed

Dear juniorcdb,

We would like to inform you that we are looking into your request.

We would kindly request you to provide us your bank statement history from 10.08.24 to 10.09.24.

The deposits made to us must be visible in the documents provided in order to be accepted.

Thank you in advance.

Kind Regards,

7Signs Casino Team

I have already sent not only once but several times I have used two different banks I have sent the PDF downloaded directly from the bank in excellent quality and I have sent from both banks 2 PDFs of each of the complete month of August and September because the bank does not send a statement of specific dates, it has been informed several times by email and by chat and nothing is resolved and I will leave it here for everyone to see that you act in bad faith I would like you to send the PDF here for me to show that it is in perfect condition, if Casino guru I can send it to you just provide the email that I send you to prove the quality of the PDF

Dear 7Signs Casino,

A player has reported encountering difficulties uploading his documents to your platform due to an unknown error. Could you kindly provide an alternative email address where the player can submit the required documents?

Thank you in advance for your assistance.

Dear juniorcdb,

Once the casino provides the email address for submitting your bank statements, kindly include me in the email by CC'ing me at jakub.m@casino.guru.

Thank you.

Hello friend I would like to know if my case will be resolved or not because I don't see any willpower on the Casino's side to resolve this they don't care about us users they are closing almost a month this is embarrassing I have never been through this I play in several casinos I have never been through this and a lot of lack of respect

Dear juniorcdb,

We are really sorry for what you encounter when trying to upload the requested document.

We would kindly request you to provide us your bank statement history from 10.08.24 to 10.09.24 in the email address support@7signs.com

We would also like to kindly remind you that the deposits made to us must be visible in the documents provided in order to be accepted.

Thank you in advance.

Kind Regards,

7Signs Casino Team

Casino guru you are seeing how irresponsible they are because the bank statement has already been sent several times to the email and they say to send it on the platform and it is said in which email and to be sent the bank statement and I have also informed that the statement is not with an exact date only the full month of August and September I will send it in the email of the support and in that of jakub

I am sending you the email that the platform's support sent me so you can see how unprepared they are and how they act in bad faith because it has been explained several times that there is an error on the platform when sending the documents and they say the same thing that it is to send it on the platform I sent you an email earlier and I am sending you another one from their return when I sent my bank statements yesterday

Dear juniorcdb,

Thank you for sending the bank statements. It should be possible to see your deposits to 7Signs Casino. Could you please help me locate them by specifying the dates and amounts of those deposits? This will make it easier for me to find them.

Dear 7Signs Casino,

Are there any updates regarding this issue? The player has provided the requested documents, and I believe we can now move forward with resolving the complaint. Has your team had a chance to review them?

Friend kubo they confirmed the verification of my account and canceled the withdrawal and I requested the withdrawal again and I'm waiting for the payment to fall into my account provide my bank details again, I requested the withdrawal today at noon I requested via Pix and so far I have not received I put my CPF my agency my account, then I contacted them to find out about the withdrawal and they told me I had to wait 3 to 5 days, then I asked why they canceled my withdrawal they said it was my bank then I said I was going to contact my bank to find out if it was really them who canceled it then I said if it wasn't my bank they were going to take legal action then they made up another conversation

Dear juniorcdb,

We are pleased to inform you that your account verification has been completed.

Thank you for your cooperation.

If you have any additional questions don't hesitate to contact us.

Kind Regards,

7Signs Casino Team

They canceled my withdrawal several times until I got tired of it and threw all the money away.

Dear juniorcdb,

I understand this situation might have been frustrating, and I regret to inform you that since the funds in question have already been played out, I am unable to assist further and must reject your complaint, as there is no remaining amount to dispute.

For future reference, if you encounter issues with withdrawals and decide to submit a complaint, please refrain from using the funds in question until the matter is resolved. This helps ensure that your complaint can be fully addressed without complications.

If you have any further questions or need assistance with anything else, please don’t hesitate to reach out. Thank you for your understanding.

Best Regards,

Kubo