7Signs Casino - Player's withdrawal is delayed and unresponsive.

I requested a withdrawal on the 11th and was told it would take 3 business days to process the payment. However, up until now, the Casino has not paid me. I went to the chat to ask for an update, and each time, I was given a different story. They said the delay was due to my bank not processing the payment. I asked them for proof of this error, but they didn’t respond and just ended the chat. Another time, they said the delay was due to high withdrawal demand. Another time, they said the withdrawal period is 3 to 5 business days, even though I was initially informed it would be 3 business days. It’s always a conversation that doesn't make sense. It’s just 600 reais, and they are making it difficult to withdraw. Imagine if it were a larger amount. They just keep saying the payment is delayed but is being processed.

Don’t waste your time playing at this Casino. They are all frauds. I have screenshots of all the conversations, always filled with lies.

Dear juniorcdb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

There is no such thing, I play on several platforms, this has never happened, this time is very high and was requested via Pix, the platforms I play and in 1 hour I receive, I don't know why only this one has this long time, everything has already been verified, to receive and quickly to pay an eternity

I've been contacting them for a week now and they always give me the same unsubstantiated answers, just copy and paste the messages. This is unacceptable, it's the first platform I've played on where I've spent days to pay a small amount of money. I know several platforms and I play on many.

the case is already three weeks old and they continue with the same baseless conversations and you close the conversation out of nowhere lack of respect and I have not received any email from you, I spent a week informing you that I was not opening the page to send the documents and always with an excuse sent email informing the problems and I even sent my documents requested and never had a concrete answer, after a long time I managed to send the documents and continues with winding and lack of respect, I would like to know if I am a user or an employee to be paid monthly

Dear juniorcdb, please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.