The player from Brazil reported that the casino had blocked their winnings after receiving a 20 Brazilian coin bonus, expressing frustration over the situation. The Complaints Team reviewed the case and determined that the casino had acted in accordance with its rules regarding maximum win limits tied to bonuses. As a result, the complaint was closed, and the player was advised to review the bonus conditions before claiming any in the future.
7Games.bet Casino - Player’s winnings have been confiscated.
Amount: 1,000 R$
7Games.bet Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 week ago
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3 weeks ago
Translation
This is how the casino blocked my winnings. Damn, a cowardly casino gave me a gift of 20 Brazilian coins, and this is how they locked my winnings.
Automatic translation:
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3 weeks ago
Dear mehmetaliii4545,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
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3 weeks ago
Translation
I had a lot of complaints about money transfers Yesterday, the deadline I specified was October 31, they sent me 20 Brazilian coins as a gift for a new game, the biggest reward for me to test the game. I won the jackpot, the game called wild was blocked for 10 minutes, yes 10 minutes and my loss was caused, I do not consider them reliable, I am a big international player Guru, amsklagambers,Casino catalog,casino online, trustpilot,That's why I say, damn, 7 games casino I have the whole video, it's about 12 minutes, the game is blocked, I can't send it to you for 12 minutes, I can send it via WhatsApp if you want, but I can send you a screenshot on October 31. 2024
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2 weeks ago
Dear mehmetaliii4545,
Thank you for reaching out. I was unable to find details on the specific bonus for the game you mentioned, but I have reviewed other bonuses related to specific or new slot games. All of these bonuses have a maximum win limit of 100% of the bonus amount awarded. In your case, this means a cap of 20 BRL.
Unfortunately, even if you had won the jackpot, any winnings exceeding the maximum win amount would be subject to forfeiture under the casino’s terms and conditions. Here are some examples for your reference:
https://ajuda.7games.bet/bonus-sumo-baby/
https://ajuda.7games.bet/fortune-panda/
Based on this, it appears the casino acted in accordance with its rules. Please be sure to always read the bonus conditions before claiming any.
If there is anything else we can assist you with or if you have additional concerns, please feel free to let us know.
Best regards,
Nick
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1 week ago
Dear mehmetaliii4545,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 week ago
Translation
Sir, I'm not a person who gets into unnecessary dialogues. Sometimes I send photos and screenshots of the errors I see, but I see that I haven't received a positive response.I see that you're doing nothing but procrastinating here, you're replying to us but you're not making any progress, that's sad, you're waiting for me to talk to him so that he sends the necessary photos.
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