The player from Brazil reports that the casino has blocked their winnings after receiving a 20 Brazilian coin bonus, expressing frustration over the situation.
7Games.bet Casino - Player’s winnings have been confiscated.
Amount: 1,000 R$
7Games.bet Casino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 0h 19m 43s
Case summary
23 hours ago
Public
Public
2 days ago
Translation
This is how the casino blocked my winnings. Damn, a cowardly casino gave me a gift of 20 Brazilian coins, and this is how they locked my winnings.
Automatic translation:
Public
Public
yesterday
Dear mehmetaliii4545,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Casino Guru is examining the case
