The Player from Tennessee had initially faced a delay in his cryptocurrency withdrawal from an online casino. The player had made two separate withdrawal requests, with the larger one having remained pending. However, the issue had been resolved, and the player had withdrawn the funds. Shortly after, the player had reported that their account was disabled after attempting another withdrawal. The Complaints Team had extended the complaint's timer and asked for more information, but the player did not respond. Consequently, the complaint had been rejected due to lack of further communication from the player.
7BitCasino - Player's cryptocurrency withdrawal is delayed.
Amount: $1,359
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
7 months ago
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7 months ago
I’m still waiting on my cashout. I don’t understand why cryptocurrency takes as long as if it was ACH. I got the first come first served basis. WHY DO I NEED TO CONTACT SUPPORT WHEN I WANT TO WITHDRAWAL?? Other cryptocurrencies websites send without me having to contact support and when I do. I get my withdrawal in an hour. This site is a scam.
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7 months ago
Hello andde615,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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7 months ago
Close this? I withdrew 2 different amount, they were 5 mins apart. The first withdrawal was lower than the second withdrawl. So they accepted the lower amount first, and now the higher amount is still pending even though I requested the withdrawal 5 mins after the first. I should have just requested the whole amount but I just thought my max withdrawl had a limit. Don’t tell me I have to wait another day for the other one😭
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7 months ago
Just now they disabled my account and I can’t login. I take my apology away
this happened after I tried withdrawing 30 LTC
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7 months ago
Hello andde615,
How did they explain the account closure? Is it still closed or you were able to request the withdrawal?
