The player from Georgia had identified a pattern at 7bitcasino.com where his card count was consistently lower than the dealer's under similar conditions, leading to him feeling cheated. Despite lodging complaints with the casino's support, no resolution had been provided. We attempted to investigate the issue, asking the player for any evidence of the claim and his betting history. However, the player failed to respond to our inquiries. As a result, we were unable to continue the investigation and had rejected the complaint.
7BitCasino - Player claims game consistently counts their scores incorrectly.
Amount: $20
7BitCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
i play at this casino a few times and each time the game does the same trick. If I the player plays a 9heart and have a Ace Diamond they would count that as 10 instead of 20 but as you can see in my picture the dealer plays the same hand and its counted as 20. This has been going on for a while now. I contacted support as well and made my complaint. This trick happens to me every time. I want a refund from this casino. I’m getting cheated out my money
Public
Public
10 months ago
Hello rjjames609,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if you have any evidence of your claim that if you have those 2 cards the counting is incorrect? Is there any betting history which would show this error? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
