7BitCasino - Player claims game consistently counts their scores incorrectly.

https://7bitcasino.com

i play at this casino a few times and each time the game does the same trick. If I the player plays a 9heart and have a Ace Diamond they would count that as 10 instead of 20 but as you can see in my picture the dealer plays the same hand and its counted as 20. This has been going on for a while now. I contacted support as well and made my complaint. This trick happens to me every time. I want a refund from this casino. I’m getting cheated out my money

Hello rjjames609,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7BitCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have any evidence of your claim that if you have those 2 cards the counting is incorrect? Is there any betting history which would show this error? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear rjjames609,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.