Hello, Sbar999,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear 7Bets.io Casino team,
Could you please provide us with more details regarding the player's KYC/verification? What steps should he take to verify himself and withdraw the disputed winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate it with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru) if needed.
Thank you in advance for providing the information.
Hello, Sbar999,
I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear 7Bets.io Casino team,
Could you please provide us with more details regarding the player's KYC/verification? What steps should he take to verify himself and withdraw the disputed winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate it with relevant evidence?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru) if needed.
Thank you in advance for providing the information.