The player from Switzerland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised him that withdrawals could take a couple of days or even weeks to process and suggested waiting at least 14 days after requesting the withdrawal before filing a complaint. Despite extending the response time by 7 days, the player had failed to respond to the team's messages. This lack of response had led to the inability to investigate further and the complaint had been rejected.
77Spins Casino - Player’s withdrawal has been delayed.
Amount: 20 CHF
77Spins Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.9
77Spins Casino has a Safety Index of 4.9, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Dear Radar12,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
