77Spins Casino Review

The player from Switzerland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The Complaints Team had advised him that withdrawals could take a couple of days or even weeks to process and suggested waiting at least 14 days after requesting the withdrawal before filing a complaint. Despite extending the response time by 7 days, the player had failed to respond to the team's messages. This lack of response had led to the inability to investigate further and the complaint had been rejected.

The player from India underwent KYC (Know Your Customer) process for 77spins casino, but despite providing all required documents, his KYC was declined, causing his winnings to be forfeited. We closed the complaint because the player stopped responding.

The player from India was unable to withdraw winnings due to repeated rejection of his documents. Subsequently, his withdrawal request and winnings have been cancelled. Later, it turned out there was a problem with the player's verification. The verification process on the casino's side was not performed correctly, and there were inconsistencies in the user's documents and identity. However, the casino provided the player with a chance to pass the verification again, and it was successful. The player confirmed that his disputed funds were paid out more than 3 months after he requested the initial withdrawal. The complaint is resolved.

The player from Russia had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received yet. The player claimed that the casino had unilaterally changed its rules, making it necessary to make consistent deposits in order to withdraw winnings. The casino eventually carried out the withdrawal in parts. We marked the complaint as resolved after the player confirmed the receipt of his winnings.

The player from Russia had been waiting for a withdrawal for less than two weeks. Unfortunately, his payout hadn't been received yet. The Complaints Team had explained that withdrawal delays could be common due to processing times, KYC verification, or high volumes of withdrawal requests. They had advised the player to wait at least 14 days after requesting the withdrawal before submitting a complaint. After some time, the player confirmed that his withdrawal had been successfully completed. The Complaints Team then marked the complaint as 'resolved'.

The player from Armenia had reported an issue with his withdrawal request that had been declined after three days. He also mentioned a pending second withdrawal request and had sought assistance for his $340. He had confirmed that his account was fully verified and there were no issues with it. After some time, the player reported that he had received his payment. Consequently, we had marked the complaint as 'resolved'.

The player from Kazakhstan had experienced an issue when he attempted to withdraw winnings of $420 from Betcoco Casino. After the casino's unsuccessful verification process, the player's balance had been reduced to $80 due to alleged rule violations. The casino then offered to return only the last deposit made. The player had submitted various documents for verification including ID and utilities. The casino had claimed these documents were fake, leading to a lengthy back-and-forth between the player, the casino, and the complaints team. Eventually, the casino agreed to pay the player the full $420 and close their account. The player had confirmed receipt of the funds, leading to the resolution of the complaint.

The player from Sweden had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. The player was asked to provide additional proofs of address for KYC verification which he complied with. After a while, the player confirmed that he had received his withdrawal. Consequently, we marked the complaint as 'resolved' in our system.

A player from Sweden deposited 3,000 SEK, won up to 20,955 SEK, but started facing problems betting on games reportedly due to issues related to the wagering requirement of the bonus. Despite reaching out to the casino multiple times, the issue remains unresolved. The player is requesting that Betloco.com remove the restrictions and let her complete the game and withdraw her winnings. The casino responded and apologized for the inconvenience the player faced due to a technical issue, and stated that the balance would be restored to the player's account. The player confirmed that the funds had been credited and the complaint was resolved.