The player from Germany expressed concern over a lack of communication from 777onfire, as she had not received any responses to emails or found available agents in chat since the previous Thursday. Despite her efforts to contact support daily, no replies were received, leading her to question the casino's existence and the appropriateness of a bonus for her deposit. The Complaints Team was unable to assist further due to the casino's unresponsive support. Consequently, the complaint was closed, and a recommendation to consider alternative gaming platforms was provided.
777onfire Casino - Player is facing communication issues with the casino.
Amount: ??
777onfire Casino
Safety Index:Fresh casinoSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
3 weeks ago
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3 weeks ago
Translation
Hello, I've been with 777onfire for quite some time and have been very satisfied. Unfortunately, I'm encountering the following problem: Since last Thursday, I haven't received any response to my emails, and no agent is available in the chat. I understand that occasionally no one would be available, but this has been going on since Thursday with no response. Can anyone tell me what's going on?
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3 weeks ago
Dear mariabottoni1993,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with 777onfire Casino.
When was the last time you successfully communicated with the casino?
Have you checked your email spam folder? The casino may have sent you an e-mail specifying the problem. Could you check it and inform us about the outcome, please?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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3 weeks ago
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Hello, I have communicated with support almost daily. I have checked everything, spam folder, everything. No response
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3 weeks ago
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Hello, the status is still the same. I even tested whether I can access the live chat without being logged in, it always just says leave a message. No response, neither email nor message.
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3 weeks ago
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Hello, no one has responded yet and there is still no one in the live chat. I don't think anything will happen.
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3 weeks ago
Thank you for letting me know. Could you please specify what problem you need to solve with the casino customer support?
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3 weeks ago
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Not really a problem. However, I don't even know if this casino still exists and if it's worth continuing to play there. And because I deposited a large sum, a bonus would be appropriate, which I always received through the live chat.
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3 weeks ago
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If I haven't received a response to email or chat for over a week, or no one is available in the chat, then something must definitely be wrong.
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3 weeks ago
Dear mariabottoni1993,
Unfortunately, our Data Team has been unable to receive a response from the casino customer support after trying since last week. If your only issue is with the bonus you expected to receive for your deposit, we regret to inform you that we cannot offer further assistance. We do not investigate complaints concerning unresponsive support and special bonuses. If you are unsatisfied with the casino's services, we recommend considering a different platform for your gaming needs. You can find a list of recommended casinos here: https://casinoguru-de.com/top-online-casinos
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
