Home Complaints 7777.bg Casino - Player complains that he didn’t win anything.

Amount: 500 лв

7777.bg Casino - Player complains that he didn’t win anything.

8.6/10 Very Good reputation Submitted: 18 Oct 2019 | Case closed: 05.11.2019
Our verdict

Unjustified complaint

REJECTED

Case summary

8 days ago - 05 Nov 2019
The player from Bulgaria requests a refund or a bonus, as he didn’t make any profit since depositing funds in his account. We rejected the complaint because the player didn't respond to our message.
Written by Petronela
Casino Guru admin
Public
Атанас
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I have deposited over 3000 lv in your casino and I have no profit I want a refund or at least some bonus it does not exist in other casinos like in your casino

Posts are translated by Google Translate and may not be completely accurate
Public
Petronela

Dear Atanas,

Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not, that's how casinos and casino games work. If you have more information that would help our case, please forward them to me. Unfortunately, at this time, if we don’ have any evidence proving that something unfair is going on, there is nothing we can do. I would suggest to contact the casino and ask, if there is any possibility to receive a bonus based on your play. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Best regards,

Petronela

Public
Petronela

Dear Atanas, 

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Petronela

Unfortunately, we’re rejecting this case because the player hasn’t responded to our message. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

The request to reopen the complaint has been submitted. We will review the situation and inform you about the outcome of this process.