The player from Bulgaria requests a refund or a bonus, as he didn’t make any profit since depositing funds in his account. We rejected the complaint because the player didn't respond to our message.
I have deposited over 3000 lv in your casino and I have no profit I want a refund or at least some bonus it does not exist in other casinos like in your casino
Dear Atanas,
Thank you very much for submitting your complaint through our website. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not, that's how casinos and casino games work. If you have more information that would help our case, please forward them to me. Unfortunately, at this time, if we don’ have any evidence proving that something unfair is going on, there is nothing we can do. I would suggest to contact the casino and ask, if there is any possibility to receive a bonus based on your play. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.
Best regards,
Petronela