7700bet Casino - Player's winnings have been denied.

I properly registered and received the bonus. I played and won fairly, but now they're alleging that I'm ineligible because my winnings were high I'm tired of these casinos thinking they can get away with anything here in Brazil. Someone needs to do something about them, false advertising is a crime.

Dear Rsfa345,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which games did you focus on - slots, live casino, sports betting, etc.?
• Did the casino explain why your winnings were confiscated?
• Could you please advise if you have passed the KYC verification?

Lastly, please post the casino's website link here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

https://www.7700game.com/home/game?id=70395342&gameCategoryId=0 this is the casino link I played at pg at pragmatic and they didn't specify which games I could play just for me I didn't want to pay I thought it was very unfair, I questioned them because I did the rellover and the winning value increased every time

Thank you for your reply, Rsfa345. Is this the only explanation you received from the casino? If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Good morning, I didn't go in but at the casino I made two deposits to see if they would give me my balance back, it's nothing

Thank you very much, Rsfa345, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello Rsfa345,

I am so sorry to hear your winnings were confiscated. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 7700bet Casino representative to join this conversation and participate in resolving this complaint.

Dear 7700bet Casino,

Could you comment on this?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru