747.live Casino - Player's withdrawal is being denied due to a restricted country.

Good afternoon I am writing to you to help you resolve the issue with 747live.net! I am shocked by this company and the situation, how they ignore my request for payment and that they tell me their license number.

I registered on the 747live.net website on September 9 and uploaded my documents to the site. Didn't play on their site until September 21st. Сейчас на моем балансе 503.33 USD и они отказываются выплачивать мне мои деньги, так же как и называть номер лицензии свой компании FUN EXTREME N.V. 

The situation went like this: I requested a withdrawal of 100USD from my account, they canceled my payment and told me to upload my documents. But I uploaded my documents when registering on September 9, which means they didn’t even bother to check them.

After that, she wrote that I needed to go through the video verification procedure and schedule a call on the calendar. I chose September 26th. On September 23, I wrote them a letter and chatted with the agents about the fact that I don’t speak English and how the call would proceed. This message was ignored and I did not receive any response.

On September 26, there was a video call that lasted literally a few minutes, I tried to answer something as best I could, but since I don’t speak English, they hung up. After that, I started writing them a support chat why they ended the call and what next, to which they replied that since I don’t speak English, they hung up. But I wrote to them a few days before the call that I do not speak English, I have a lot of screenshots of my letters to them and communications with the support chat as well.

Now they sent me a letter that I was prohibited from registering on the site and they can return my deposit. But this is a lie, my country was not in the prohibited countries, they deliberately added it there.

Now I want to get the truth and file a complaint against them wherever I can, because people need to know what kind of scammers they are. At the moment they don’t even want to provide me with their license number, which for some reason is not listed.

I have a lot of screenshots with their support and my email to them which have benn just ignored. But what they did, adding my country to the list of prohibited ones specifically so as not to pay me winnings, is fantastic.

Dear butryn,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

I have checked the general terms and conditions, and this is what I found (here):

b. not to be a resident or national of Ukraine, Russia, Norway, Belarus, Afghanistan, Australia, Denmark, Estonia, Ethiopia, France and other French territories, Hong Kong, Iran, Iraq, Italy, Jordan, Kuwait, North Korea, Pakistan, Spain, Syria, Turkey, United States of America and other U.S. territories, or Yemen (please be aware of particular country exclusions for Casino – Games – Live Casino, Poker and Bingo); 747.live reserves the right to block the access to 747.live and to pay the winning to the players from the mentioned countries;

Could you please advise if your account was successfully verified in the past? Have you received any winnings previously?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

After I opened the complaint here in chat and send them a screenshot of restricted countiries for the moment I registered they said I can withdraw all my money. I have already made the withdrawal so everything is ok.

Thank you that you have such website where people can tell the truth.

But the main problem is that their company made changes and tried to cheat with their users. What happened if I didnt made the screenshot when I registered? They just made the changes and add my country not to pay.

I can send you the screenshot how it was with the restricted countries when I registered.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, butryn, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. If you wish to forward any screenshots, my email address is petronela.k@casino.guru. We are here to help.

Best regards,

Petronela

Casino.Guru