747.live Casino - Player's account unexpectedly locked.

Hello! I was playing 747live.net for 3 days, made a deposit around 300 USDT, sometimes loose but in few days maid withdrawal around 100 USDT. Today I was playing at 747live.net and in one second I was automatically log out, and now when I'm trying to attempt to login it is saying that - Cliend Locked. I wrote to chat where they asked my details and answered to me that I need to send them via email documents for KYC, but dont answered to me why I cant login to my account.

Hello yarikzv,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 747.live Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and the casino may block your account until the process is finished.

Looking forward to your answer.

Regards,

Nick

Hello! I send them my passport and selfie with passport via email. They wrote me that I can login to my account but not allowed to make sports bet and cancelled my last bet for football. I asked them what wrong with my last bet and they said that security department made this solution and they cant say why. So as I understand the bookmaker can cancel any bet without any explanation.

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick