Dear busit660,
After gathering all the necessary information we are closing this complaint as unjustified. Although the casino stopped responding to my questions and failed to provide me with the additional data, as was mentioned, I was provided with sufficient evidence supporting the fact that you created 2 accounts in this casino, which you denied. Moreover, there were only 3 hours between the registrations. It would be understandable if the first account was registered much longer, but in such a short time span between them, it is impossible to forget about another registered account.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru
Dear busit660,
After gathering all the necessary information we are closing this complaint as unjustified. Although the casino stopped responding to my questions and failed to provide me with the additional data, as was mentioned, I was provided with sufficient evidence supporting the fact that you created 2 accounts in this casino, which you denied. Moreover, there were only 3 hours between the registrations. It would be understandable if the first account was registered much longer, but in such a short time span between them, it is impossible to forget about another registered account.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru