7 Reels Casino - Player’s withdrawal has been delayed.

After several (3) attempts to transfer money a sum of ($1600) via bank transfer, it has been declined or cancelled every time.

i have provided 7reels accounting with a bank statement and credit card details. According and following there policies i have provided everything needed to have the funds wire transferred to my account.

the 'support' team do not help with anything and lie.

here is a copy of a chat i had with 'LARRY' at 13:38pm 9/3/2021

stating and i quote ''There is no bank statement received by Accounting''. Then goes on to say quote ''i do not have access to accounting.

i find this very dishonest.

all i want is my $1600 dollars wire transferred to me.

i have the dates of the last email i sent to accounting to prove it sent it.

Dear Suzie,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially wire transfers. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Suzie,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.