The player from Switzerland had his account blocked for an audit. We’ve rejected this complaint as unjustified.
7 Reels Casino - Player’s withdrawal has been delayed due to account audit.
Amount: €1,700
7 Reels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Think about it 2 times
The service has an IQ of 0 and I've been waiting for my money for more than 14 days. At first something is wrong with the Bitcoin payout and with the 2nd (Skrill) I was asked for a test which "only" 2 times a year with a "random" player. Now I can wait another 2 weeks.
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3 years ago
Dear Olivier,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that it is a common procedure for casinos to audit players’ accounts. From our experience, it may take 14 days, but every casino is different and has its own procedure which needs to be followed. That’s why we advise players to be patient and fully cooperate with the casino.
I fully understand your frustration, Olivier. I will set the timer for additional 7 days and if there’s no development by Wednesday, we will intervene and try to help you. Thank you very much for your understanding and patience.
Best regards,
Petronela
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3 years ago
Translation
Oke
Thank you for your answer and I hope it will be in my account on Wednesday.
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3 years ago
Translation
The money is gone now! They made me wait 14 days and kept sending me money back and now they have what they want. The money is gone!! I insisted on it 2 times and they canceled it 2 times! Then I lost the money in a really manipulated machine that did something improbable 16 times in a row. Can it be Assuming they would say it will go on for another 2 weeks, why did they then put the money into the account? instead of "checking"?
You cheated on me and tempted me.
Please help me to see my money again ...
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3 years ago
Translation
Yes .. I know that you probably can't do it anymore, but that's your trick. You cancel the payout and reload it to the game account and after 2-3 weeks you have no more patience. If you say they are reviewing the withdrawal, why are they canceling it? That is not proper
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3 years ago
Thank you, Olivier, for your reply. Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.
