The player from Spain had their winnings from Free bonus capped. After a closer examination, we ended up rejecting this complaint as unjustified.
7 Reels Casino - Player’s free bonus winnings have been reduced.
Amount: €2,952.65
7 Reels Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
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3 years ago
Translation
Hello good, I got into your page for bonuses without deposit to play, and arrived on page 7 casino reels to that money that I indicated, I play the bonus I get to almost 3000 euros and from one minute to the next it tells me that I have 80 euros, if I spend 3000 euros nothing happens, I screw myself up and now that they give a bonus without deposit I get to 3000 euros and it disappears, I feel scammed and I want a solution I do not see this right
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3 years ago
Dear Stiven,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the general bonus terms and conditions, and this is what I found https://www.7reels.com/en-FI/bonus-rules:
"Any winnings from the Sign-up free spins have a maximum withdrawable amount set to C$100."
"Once the player’s first deposit transaction has been made, any winnings coming from the Sign-up free spins exceeding C$100 will be forfeited. The said amount, C$100, will be available for withdrawal."
I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially when it comes to No Deposit bonuses.
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Petronela
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3 years ago
Dear Stiven,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.
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3 years ago
Translation
But let's see, then you give a free welcome bonus but you do not win, the player wins you do not give the money, that is misleading publicity and is included in the law, if I had lost the 3,000 thousand euros, then I send you An email and told you to give me back the money that I was playing as a test or that I wanted to spend 100 nothing more, because I will put this in the hands of lawyers for misleading advertising, you give something away, I win it but you are never going to lose Well, a judge says if I or you are right
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3 years ago
Translation
But let's see, then you give a free welcome bonus but you do not win, the player wins you do not give the money, that is misleading publicity and is included in the law, if I had lost the 3,000 thousand euros, then I send you An email and told you to give me back the money that I was playing as a test or that I wanted to spend 100 nothing more, because I will put this in the hands of lawyers for misleading advertising, you give something away, I win it but you are never going to lose Well, a judge says if I or you are right
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3 years ago
Translation
What I inform you, is that you gave me a free bonus without deposit and I have reached 3000 euros and what I want is for you to pay it to me
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3 years ago
I have explained you earlier that maximum cash out from your redeemed No Deposit bonus is €100. Could you please advise if you have received it?
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3 years ago
Translation
I have not received anything, let's see I play for real money with the bonus that you offer without deposit, but whatever I win you want it to be 100, of thousands of players who will play with the secure deposit bonus that the vast majority lose and the few that have won you want to win only 100, it is a misleading advertising, included in the law as a scam
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3 years ago
I will try again to explain once again that the maximum cash out is clearly stated in terms and conditions listed next to No Deposit promotional offer. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid any misunderstandings in the future.
Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint.
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3 years ago
Translation
The crime of misleading advertising is regulated in article 282 of the Penal Code, which establishes that manufacturers or merchants who, in their offers or advertising, will be punished with a prison sentence of 6 months to 1 year or a fine of 12 to 24 months. products or services, make false allegations or manifest uncertain characteristics about them, so that they may cause serious and manifest damage to consumers, without prejudice to the penalty that corresponds to apply for the commission of other crimes.
If you give away a free bonus without deposit and I win, you are making misleading advertising collected in article 282 of the penal code, you decide I will go for it, thousands of players are sure to take advantage of the welcome bonus without deposit, thousands of players lose and Some win and you don't want to pay because I'm sorry I'll go as far as I have to go, a judge will say who is right
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3 years ago
Even after several attempts to explain that cash out is clearly stated in bonus terms and conditions, the player refuses to understand.
I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now.
