The player from Japan had his bonus winnings cancelled due to bonus rules violation. We rejected the complaint because the player didn't respond to our messages and questions.
When I tried to withdraw money, I was refused the withdrawal because of allegations.
The worst casino site.
we should file a complaint with the supervisory authority.
Dear manato,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been confiscated?
Could you please specify which exact bonus you have redeemed and played? I would like to check the terms and conditions. Have you deposited any funds into your account?
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela