The player from Japan had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Tada,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the casino has a right to close any account without further explanation. Was there any active balance at the time of the account closure? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Thank you in advance for your reply.
Best regards,
Petronela
It seems that you can get money. I want to know why my account is suddenly suspended
Could you please advise if there was any active balance at the time of the account closure?
Since this complaint has been filed with $0 as the disputed amount, I corrected it now.
Could you please advise if you have accumulated your winnings with or without an active bonus? Thank you.