HomeComplaints7 Reels Casino - Player’s account has been disabled.

7 Reels Casino - Player’s account has been disabled.

Amount: $2,900

7 Reels Casino
Safety Index:High
Submitted: 16 Apr 2021 | Case closed : 03 May 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Japan had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

My account was suddenly destroyed. I want to know the reason.

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3 years ago

Dear Tada,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that the casino has a right to close any account without further explanation. Was there any active balance at the time of the account closure? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.

Thank you in advance for your reply.

Best regards,

Petronela

 

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3 years ago

It seems that you can get money. I want to know why my account is suddenly suspended

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3 years ago

Could you please advise if there was any active balance at the time of the account closure?

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3 years ago

It's about $ 2900

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3 years ago

Since this complaint has been filed with $0 as the disputed amount, I corrected it now.

Could you please advise if you have accumulated your winnings with or without an active bonus? Thank you.

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3 years ago

Dear Tada,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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