HomeComplaints7 Reels Casino - Player’s account has been blocked.

7 Reels Casino - Player’s account has been blocked.

Amount: A$700

7 Reels Casino
Safety Index:High
Submitted: 22 Aug 2021 | Case closed : 06 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Australia had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

I signed up to 7reels casino, i deposited $50 through a neo surf, my balance was at $700 then all of a sudden my balance went to $0.


I have messaged the 7reels casino explaining what had happened.

They told me to email security@7reels.com. I did this the locked me out of my account and said there were inconsistencys in information! Witch there wasn't and they have ignored me ever since

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3 years ago

Dear Elliot,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Do I understand correctly, that this is the only explanation from the casino you received?

If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Best regards,

Kristina

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3 years ago

Dear Elliot,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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