The player from Australia had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.
I signed up to 7reels casino, i deposited $50 through a neo surf, my balance was at $700 then all of a sudden my balance went to $0.
I have messaged the 7reels casino explaining what had happened.
They told me to email security@7reels.com. I did this the locked me out of my account and said there were inconsistencys in information! Witch there wasn't and they have ignored me ever since
Dear Elliot,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus? Do I understand correctly, that this is the only explanation from the casino you received?
If there is any other relevant communication between you and the casino that hasn’t been included in the attachments, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
Best regards,
Kristina