7 Kings Casino - Player’s deposit has never been credited to his casino account.

Worst place to play … over 1 week since my first deposit still nothing

Dear msnickle187,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear Havoc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

not sure what u want me to reply for still haven’t received my money that I deposited almost mth ago

Please forward your payment receipt to petronela.k@casino.guru. Thank you in advance.

Thank you, Havoc, for the forwarded screenshot. Could you please forward the payment receipt with a visible transaction ID?

What u see is what i see… all I know is that you guys stole this from my account i gave you and haven’t received anything from it…after all this just return it back to my account i no longer want to play this game

Just return my funds no longer interested in this site.. I’ll be sure to place another review

I’m sure you understand, Havoc, that I don’t work for 7 Kings Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to resolve your problem. 

Please check again if you can locate the transaction ID number. Unfortunately, the forwarded screenshot doesn't display any payment details.

Dear Havoc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.