HomeComplaints6Black Casino - Player’s withdrawal has been delayed.

6Black Casino - Player’s withdrawal has been delayed.

Amount: €200

6Black Casino
Safety Index:Very low
Submitted: 09 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player has been waiting for his withdrawal for over six weeks. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago

They haven't paid me my winnings, I've been waiting for over 6 weeks. They have simply stolen my money.

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4 years ago

Dear Andy,

Thank you for contacting Casino Guru. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. However, six weeks is a long time. Has your account been successfully verified? Have you contacted the casino and asked what the issue is? 

Best regards,

Peter

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4 years ago

Dear Andy,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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