The player has been waiting for his withdrawal for over six weeks. We rejected the complaint because the player didn't respond to our messages and questions.
The player has been waiting for his withdrawal for over six weeks. We rejected the complaint because the player didn't respond to our messages and questions.
The player has been waiting for his withdrawal for over six weeks. We rejected the complaint because the player didn't respond to our messages and questions.
They haven't paid me my winnings, I've been waiting for over 6 weeks. They have simply stolen my money.
They haven't paid me my winnings, I've been waiting for over 6 weeks. They have simply stolen my money.
Dear Andy,
Thank you for contacting Casino Guru. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. However, six weeks is a long time. Has your account been successfully verified? Have you contacted the casino and asked what the issue is?
Best regards,
Peter
Dear Andy,
Thank you for contacting Casino Guru. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. It may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. However, six weeks is a long time. Has your account been successfully verified? Have you contacted the casino and asked what the issue is?
Best regards,
Peter
Dear Andy,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Dear Andy,
We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
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