The player from the Philippines had encountered an issue with incorrect winnings on JILI DABaNGGG, where he had only received PHP90 from a reported win of PHP590. Despite having raised the issue with customer service, he found no record in the bet list. We had requested the player to provide his game history for further investigation. However, the player had failed to respond to our messages within the extended time frame. Consequently, we were unable to investigate further and had to reject the complaint.
63JILI Casino - Player reports incorrect winnings payout.
Amount: 590 ₱
63JILI Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
Public
5 months ago
JILI DABaNGGG trigger respin total of win PHP590
the only i get PHP90 i already complain at there customer service
then i already check the bet list record nothing in there list...
Public
Public
5 months ago
Dear jdc092778,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history to tomas@casino.guru? Please highlight the exact time of the incident.
Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.
Please understand, that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.
Looking forward to hearing from you. Thank you in advance for your understanding.
Best regards,
Tomas
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