5Gringos Casino - The player's account got blocked.

I won the money, I played for a long time in the betting shop, it was eating my money and as soon as I won, they suddenly didn't answer me and banned me from my IP and didn't let me withdraw even a euro

Hello Vaia1234,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 5Gringos Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you play casino games or sports betting? Did you accumulate your winnings with real money or did you use a bonus? Why did the casino block your account, did they ever specify it? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear Vaia1234,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.