4stars Games Casino GR - Player won on blackjack but didn’t receive the money.

Το συγκεκριμενο καζινο στο live black jack tis pragmatic play ενω εκανε δεκτο το πονταρισμα μου και κερδισα δεν με.πληρωσε...μετα απο συνομιλια στο live tou black jack μου ειπαν να περιμενω και οπως βλεπετε ακομα.περιμενω,χωρια του οτι δεν μπορω να τoυs γραψω πλεον γιατι μαλλον με απeκλεισαν και τα μυνηματα μου σε αυτουs δεν πηγαιναν...επισης υπαρχουν screenshot

We are very sorry to hear about your troubles. Could you please send us your game history? I see that you also opened a similar complaint about another casino. Could you please send me all the screenshots you have? On how many tables did you play simultaneously? 

Επαιζα μονο σε 1 τραπεζι ανοιχτο.

Σας εστειλα το ιστορικο του παιχνιδιου.

Αλλα και τις φωτογραφιες που φαινεταινοτι δεν με πληρωσαν.ΔΕΝ ΜΕ ΠΛΗΡΩΣΑΝ ΠΟΤΕ......

 Επισης θελω να αναφερω πως και τα 2 περιστατικα αναφερονται σε παιχνιδια της εταιρειας Pragmatic play αλλα σε διαφορετικες εταιρειες

Hello Αρης.

It looks like that balance in your account is displaying incorrect values. From your screens: you started playing with €25 and ended with €0. We need to see your game history to be able to proceed. Incorrect balance information is something that may happen, but game history will show us the real data.

Dear Αρης,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello.  

You have come with an interesting case, but we need your help to investigate it. I one more time adjust the timer, so please find your game history for us if it is possible so we can find out what happened.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.