HomeComplaints4Kasino Casino - The player struggles to verify.

4Kasino Casino - The player struggles to verify.

Amount: €200

4Kasino Casino
Safety Index:Very low
Submitted: 17 Aug 2022 | Resolved : 22 Aug 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player struggles to verify as he is unable to verify his virtual card. The complaint was resolved as he verified himself.

Public
Public
2 years ago
Translation

I made a win and sent the documents to request the withdrawal. They keep replying that I have to send the card I used for the deposit. My card is a virtual card created and issued by the bank and I have sent a document certifying this card (which shows the name and surname, card number and expiry date. But they keep telling me to send them a card. I'm very sure they don't want to pay and this delay allows them to make me replay everything they won.

Automatic translation:
Public
Public
2 years ago

Hello sundek95,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4Kasino Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did you at least provide them a virtual screenshot or something similar to the casino?

Please also note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Public
Public
2 years ago
Translation

Resolved

Automatic translation:
Public
Public
2 years ago

Thank you sundek95 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news