The player struggles to verify as he is unable to verify his virtual card. The complaint was resolved as he verified himself.
4Kasino Casino - The player struggles to verify.
Amount: €200
4Kasino Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I made a win and sent the documents to request the withdrawal. They keep replying that I have to send the card I used for the deposit. My card is a virtual card created and issued by the bank and I have sent a document certifying this card (which shows the name and surname, card number and expiry date. But they keep telling me to send them a card. I'm very sure they don't want to pay and this delay allows them to make me replay everything they won.
Automatic translation:
Public
Public
1 year ago
Hello sundek95,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 4Kasino Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about? Did you at least provide them a virtual screenshot or something similar to the casino?
Please also note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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