The player's withdrawal is delayed for over a month. The complaint was closed as unresolved as the casino has no reaction policy.
4 Crowns Casino - The player's withdrawal is delayed.
Black points: 231
Amount: €1,500
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I've been waiting for your payout for a month and when I write to customer service they don't do anything just say be patient. It can't be like that .The really bad looking .When the customer service sends a reminder to financial departments that takes a long time
Automatic translation:
Public
Public
2 years ago
Hello wazzanahmad512,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with 4Crowns Casino.
Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your balance?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Public
Public
2 years ago
Translation
Dear Nick
That's the payout. AND MY ACCOUNT VERIFIED SINCE 01/15/2022. I used bonus. I've really lost my patience.
Automatic translation:
Public
Public
2 years ago
Dear wazzanahmad512,
We are usually not responding during weekends.
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
