The player's unable to withdraw as it is requires a deposit. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
4 Crowns Casino - The player's unable to withdraw.
Black points: 32
Amount: €9
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy
UNRESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Ladies and gentlemen.
So far there has been no payout, I have been pushed over and over again to make a deposit. However, I have never followed this. Very dubious in my opinion, although there is credit on it over and over again pushing me to deposit funds.
have not received any positive news from the casino until today.
I hope you can clarify this, but I think there is no solution will be presented to the lawyer in 7 days. Because I'm not in Germany at the moment.
Guys please do yourself a favor and forget it with online casinos even at Platin Casino I had big problems. Deposit follows quickly Payout is always refused. 
Best regards
Automatic translation:
Public
Public
3 years ago
Hello KingSouf,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with 4 Crowns Casino. Allow me to ask you a few more question before we would move forward.
Did you ever deposit in the casino? Is your account verified, if yes, since when? Did you use any bonus to accumulate your current winnings?
Note, that it is very common that a casino requires deposit as they had to verify your payment method.
Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
3 years ago
Translation
Hello Nick.
The account has been successfully verified.
I had an amount of 9500€ on my account. Wanted to arrange a payout this time of €4500 but unfortunately it didn't work because according to the Four Crowns it was still being processed, i.e. the first payout of €5000.
so far this has not been credited to my account. I wrote support often. There was also no violation according to the terms and conditions I built on.
Have taken everything into account, such as the minimum deposit of €200 if you win more money. Otherwise under 200 € it is only 10 times as much according to the general terms and conditions.
I didn't play any higher than it was allowed to, i.e. 5 euros.
according to the terms and conditions you can only pay out 5000€ a week, which also didn't work as mentioned above. I multiplied the €4500 to €50 with the hope that at least the payment of €5000 would go into my account.
after a very long research I saw that this site often carries out fraudulent activities.
And unfortunately a lot of people didn't get their money.
I can only ask everyone else not to play online at all anymore because you will only be cheated.
I had exactly the same problem at Platin-Casino, several thousand deposited around €30,000 with a profit of €5500 was not put across. Until you finally gambled away the money. Local casinos have much higher potential to withdraw winnings.
ps. There is immediate payout without discussion. I will no longer deposit online after this promotion! Because it's the biggest scam I've ever seen.
Best regards
KINGSOUF
"There was no disregard of the terms and conditions"
Automatic translation:
Public
Public
3 years ago
Dear KingSouf,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
