4 Crowns Casino - Player‘s struggling with withdrawal.

This company has to one of the worst I’ve ever felt with in all my years I’ve never meet a company like this I won 500 pound and that’s a lot to me and my family but this company just don’t care.

Dear Mark,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify what is exactly the problem? Are you experiencing problem with KYC verification? Have you ever made a withdrawal in the casino? Can you still login into your casino account?Also please forward every relevant proof or conversation with the casino to nikolas.b@guruadmins.com.

Best regards,

Nick

Dear Mark,

We haven't received any answer from you yet. I'll extend the timer by 7 days. Please note, if you fail answer us, we will be forced to reject your complaint.

Best regards,

Nick

I had a account with them I made deposit of 60 pound and won £500 pound witch I widraw about 6 mouths ago I have kept emailing them and they don’t want to reply to me.

Dear Mark,

Could you please also answer all my previous questions? It would be necessary to have better insight on your case.

Best regards,

Nick

Could you please specify what is exactly the problem? I deposit my money and won £500 pound and they still not giving me anything Are you experiencing problem with KYC verification? No my account was verified Have you ever made a withdrawal in the casino? Yes £500 pound Can you still login into your casino account? No

Thank you for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Mark,

I'm taking over your complaint. I will contact the casino and see if I can help.

Thanks I hope you can help

We would like to ask the 4 Crowns Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hi Mark,

I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

Best regards,

Peter