The player from Germany is experiencing problems with withdrawals. He requested the withdrawal in January, but it hasn't been processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
4 Crowns Casino - Player withdrawal has been delayed.
Black points: 437
Amount: €4,000
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello a warning to all players who are registered at 4 Crowns Casino.
Unfortunately there are problems with the payout amount I've been waiting for a payout amount since 01/28/2022 that means after 68 working days my winning amount is still not complete and I keep getting the same answer I signed up at 4 Crowns Casino and of course I'm stopping Legal regulations but 4 Crowns Casino does the opposite when making a deposit is no problem but when paying out there are always the same excuses I hope for other players that you consider whether it is worthwhile at 4 Crowns Casino?????? My payment amount was 4000 euros MfG
Automatic translation:
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2 years ago
Dear Mm08,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Thanks for the info I signed up as normal and when paying out the amount I have to verify my account, otherwise the payout doesn't work because everything worked. My payout profit is still being processed. MfG munib
Automatic translation:
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2 years ago
Dear Mm08,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
