The player from Germany requested withdrawal in December, but it hasn't been processed. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy”.
4 Crowns Casino - Player’s withdrawal hasn’t been processed.
Black points: 141
Amount: €2,000
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi
Won €2000 on 12/14/2020 and still waiting for payout. Always comforted that it still lasts. What else can I do there. What are my chances of getting the money?
Kind regards, Victoria
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2 years ago
Dear Viktoria,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?
Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina
Yes, I passed KYC verification and did everything they asked me to do. And no, that was my first payment.
Kind regards, Victoria
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2 years ago
Thank you for your reply, viktoriabraun3008. Would you be so kind as to indicate which payment method to withdraw your winnings have you opted for? Also, could you please advise what is the current status of your withdrawal? Is it marked as pending or processed in your account?
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2 years ago
Translation
Hello Kristina
I have decided that it will be transferred to my account.
It says the status is in progress
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2 years ago
Dear viktoriabraun3008,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
