The player from the United Kingdom faced issues withdrawing money from the casino, as their withdrawal requests were declined without explanation. The Complaints Team noted that the casino had a "No Reaction Policy" in place, leading to multiple unresolved complaints. As a result, the player's complaint was closed as "unresolved," and it was recommended to avoid this casino due to its lack of responsiveness. The situation remained unsatisfactory, with no resolution achieved for the player's withdrawal issue.
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 90
Amount: £250
4 Crowns Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
4 Crowns Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Request for withdrawal and no access to casino online and been kept declined with no reason as to why. Asked why the dated changed and they kept putting money back in my account.
Without access to the site I believe I hace lost the winnings
Public
Public
3 months ago
Dear walshie141,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
Could you please advise if you've ever received any winnings from this gambling establishment? If possible, please post a screenshot of your withdrawal history here in this thread.
Thank you in advance for your cooperation and reply.
Best regards,
Kristina
Public
Public
3 months ago
I hace had previous given to me but any contact to VIP managers or anybody disappeared and withdrawal kept holding and when questioned they returned the funds.
Can't screenshot as inglcant ge onto site again
Public
Public
3 months ago
Dear walshie141,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
