The player from Germany has been trying to withdraw their winnings for months. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 165
Amount: €2,650
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
I've been waiting for my payout of €2650 since the beginning of the year. Absolutely nothing has happened, I was always put off.
Now the payout was recently canceled and I had to reset it again. Now the game starts over. Every day I get a different statement in the chat that is supposed to console me.
I got this casino recommended after a lot of information afterwards, I shouldn't have played there.
I hope I can be helped.
Greetings Timo aka Smokezilla89
Automatic translation:
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2 years ago
Dear Smokezilla89,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have successfully passed the KYC verification? Have you accumulated your winnings with or without an active bonus, please?
If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
I am verified there. Successfully uploaded the documents and they were accepted.
no payout made there yet it's my first so far.
Played there with bonus.
Automatic translation:
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2 years ago
Dear Smokezilla89,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
