The player from Germany has been waiting for his withdrawal since January. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
4 Crowns Casino - Player’s withdrawal has been delayed.
Black points: 83
Amount: €700
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hi there,
I have at 4crownscasino.com which allegedly operates under the following license: 4Crownscasino operates under Master License 34389464EU granted by the Curaçao. 4Crownscasino holds a master License 34389464EU won 700 euros and the payout is still pending today. In their OWN terms and conditions it says that a payout can take 7-21 days. (I applied for the payout on January 29th, 2022.) But we are now well over it. They don't even respond to questions or write a copy-paste message where they apologize for the delay but will process my payout as soon as possible, but absolutely nothing is happening.
Automatic translation:
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2 years ago
Dear Mehmet,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification?
If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.
Thank you in advance for your reply.
Best regards,
Kristina
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2 years ago
Translation
My account is verified and this is my 1st withdrawal.
Kind regards,
Mehmet
Automatic translation:
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2 years ago
Thank you very much for your reply, Mehmet. Could you please advise whether you accumulated your winnings with or without an active bonus?
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2 years ago
Translation
With active bonus. Successfully completed the rollover.
Automatic translation:
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2 years ago
Dear Mehmet,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as unresolved. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from 4 Crowns Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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