The player is unable to withdraw her winnings from the casino. The complaint was closed because the player didn't answer to our questions.
Let’s you deposit and play through wagering then when you make a withdrawal they don’t pay, chat are rude, it’s always the same person and they cut off the chat, you will lose your money here don’t play!
Dear Pauline,
Thank you very much for submitting your complaint. Before moving forward in your case, I would like to have a little more insight into your case. Did you play with a bonus in the casino? If yes, please let us know which bonus did you use. Can you still login into your casino account? Is your KYC verification complete? Also please, if you have any relevant conversation with the casino regarding your case please send it to nikolas.b@casino.guru. Thank you in advance for your reply.
Best regards,
Nick