HomeComplaints4 Crowns Casino - Player is questioning the casino’s reputation.

4 Crowns Casino - Player is questioning the casino’s reputation.

Amount: €666

4 Crowns Casino
Safety Index:Very low
Submitted: 21 Jul 2020 | Case closed : 10 Aug 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Germany is highly dissatisfied with the casino’s services. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Is a crappy casino. Where can I place an ad? Someone has to control the game .. I have a lot of money on it but no getting used to it .. And I don't want to be a millionaire. But a bit of fun .. these casinos don't exist. 200 Euro in 5 min maximum was gone ... bet 2 euros from 200 to zero nee pay a cent .. and the staff of live chat are very arrogant

Automatic translation:
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4 years ago

Dear Marius,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I want to inform you that we cannot make a case solely based on what you are describing. If you have more information that would help our case, please forward them to me. Unfortunately, at this time, if we don’ have any evidence proving that something unfair is going on, there is nothing we can do.

Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards

Kristina

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4 years ago

Dear Marius,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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