The player from the United Kingdom had experienced a withdrawal issue with an online casino. He had requested a withdrawal four months prior for a substantial amount, but the casino had continually delayed the process. The player had previously made successful withdrawals and was fully verified. Despite this, the casino's customer service had provided no resolution, stating that their financial team was still reviewing the matter. We marked this case as unresolved due the casino's no-reaction policy. We advised the player to avoid this casino due to its history of unresolved complaints.
4 Crowns Casino - Player experiences delayed payout.
Black points: 267
Amount: £1,200
4 Crowns Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
3 months ago
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3 months ago
Withdrew at the start of September and get told via email and live chat that the financial team need to check every withdrawl but there's no way on earth it should take 5 months. They're clearly fobbing me off due to it being a high amount
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3 months ago
Dear glenandas6,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.
Thank you very much in advance for your reply.
Best regards,
Kristina
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3 months ago
Yes I've withdrew in the past and it took 3 days to get in my bank. I'm fully verified etc yeah. Any time on live chat they keep saying "the financial team are still looking at it"
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3 months ago
Dear glenandas6,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of 4 Crowns Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
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