32Red Casino UK - The player's experiencing a game issue.

Every time I play Free Mega Money game, the 2X appears, floating across the screen, which usually means you win twice the amount. BUT, each time it appears, the game stops and says it needs to be reloaded. This has happened EVERY TIME I play this game. very frustrating.

Dear dwanemarsh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to nikolas.b@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that if the game provider has confirmed the error, the casino can do nothing with it.

Looking forward to hearing from you. Thank you in advance for your understanding.

Dear dwanemarsh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.