32Red Casino UK - Player struggles with deposit process.

Amount: €5

32Red Casino UK

Safety Index:High Submitted: 10 Mar 2024 | Case closed : 25 Mar 2024

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

9 months ago

The player from Spain had difficulties depositing funds to the online casino. However, due to her lack of response to our inquiries for more information, we were unable to investigate the matter further. Therefore, the complaint was rejected.

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ketperalt20

Visitor

Spain

Public

9 months ago

OriginalTranslation

Why is there a spending problem

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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9 months ago

Dear ketperalt20,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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9 months ago

Dear ketperalt20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Kristina

Deputy Complaints Team Lead

Public

9 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.