The player from Malta has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Malta has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
The player from Malta has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.
Honestly, I am really baffled by 32red's behavior that I thought being part of an important group like kindred did not lend itself to these low-level games to lengthen withdrawal times.
After having presented bank statements to me several times with the characteristics they requested, i.e. pdf and no older than 90 days, I discover today seeing the transactions in the casino account that seem to have applied a Charges between 20 and 30% on the withdrawal between still more uncredited.
At this point I reserve the right to write also to the gambin commission because this type of application seems to be out of the ordinary and Honestly if it is not a display error (which I would hope for them is for me) it would be a site not to be recommended because you are a loser from the start. with these crazy parameters
I attach screenshots of the transactions if you let me
Sinceramente sono davvero sconcertato del comportamento di 32red che pensavo facendo parte di un gruppo importante come kindred non si prestasse a questi giochi di basso livello per allungare i tempi di prelievo .
Dopo avermi presentato più volte statements banca xon le caratteristiche da loro richieste ovvero pdf e non più vecchio di 90 gg scopro oggi vedendo le transazioni all interno del conto del casino che pare abbiano applicato un Charges tra il 20 e il 30 % sul prelievo tra l altro ancora non accreditato.
A questo punto mi riservo di scrivere anche alla gambin commission perche questo tipo di applicazione sembra essere fuori dal comune e Sinceramente se non è un errore di visualizzazione (che mi augurerei per loro è per me) risulterebbe un sito da sconsigliare perxhe sei perdente in partenza con questi parametri folli
Allego screenshot delle transazioni se me lo permettete
I thank you for your answer which I understand in part in reference to the times perxhe if you attached the Support chats where repeatedly they requested the same documents sent on time but I also understand this strategically by the casino to bring the player to replay the win in the meantime. Nothing illegal up to here.
But if you see screenshots that I have attached you can only agree with me that it is absolutely out of the ordinary to apply a charge of 20/30% on the withdrawal.
This thing deserves a lot of attention because it does not find any justification and is highly penalizing for those who want to play in serenity on a site that they consider serious. and open an account if they knew such a thing
Vi ringrazio della vostra risposta che comprendo in parte in riferimento ai tempi perxhe se vi allegassi le chat del Support dove per più volte richiedevano stessi documenti inviati puntualmente ma capisco anche questo strategicamente da parte del casino per portare il giocatore a rigiocare nel frattempo la vincita. Niente di illegale fino a qui.
Ma se vedete screenshot che vi ho allegato non potete che essere d'accordo con me che è assolutamente fuori dal comune applicare un charges del 20/30% sul prelievo
Questa cosa merita molta attenzione perché non trova alcuna giustificazione e risulta essere fortemente penalizzante per chi vuole giocare in serenità su un sito che reputa serio .con questa procedura il giocatore è perdente in partenza e deve saperlo perxhe non credo ci siano tanti giocatori disposti a depositare ed aprire un conto se sapessero una cosa del genere
Hello
to update you I inform you that part of the money has entered the relevant account regularly.
missing 250 euros requested through skrill that I do not see them on skrill which should be let's say in real time if on the game account or pending.
now I have tried to ask for info to 32 red support and I am waiting for an answer.
as soon as I receive 'info I will update' in real time
best regards and thanks for your availability
salve
per aggiornarvi vi informo che una parte dei soldi sono entrati regolarmente sul conto di pertinenza .
mancano 250 euro richiesti tramite skrill che non li vedo ne su skrill che dovrebbe essere diciamo in real time se sul conto gioco ne in pending .
adesso ho provato a chiedere info al support di 32 red e sono in attesa di risposta .
non appena ricevero' info aggiornero' in real time
cari saluti e grazie per la vostra disponibilita
Dear fabriziocrimi1,
Have you received your withdrawal from the casino yet?
Dear fabriziocrimi1,
Have you received your withdrawal from the casino yet?
Hi Kristina
I had already sent a reply before this message from you.
Eventually arrived.
I am not left with just a small part of it that I had made as a request from skrill to try skrill but the history part is very complicated and I don't understand.
In any case, apart from this doubt about the withdrawal made towards skrill of 250 the rest everything is ok
Thank you very much and have a nice day
Hi Kristina
Avevo già inviato risposta prima di questo tuo messaggio.
Alla fine arrivati .
Non mi ritrovo soltanto con una piccola parte di esso che avevo fatto come richiesta da skrill per provare skrill ma la parte history è molto complicato e non capisco .
Ad ogni modo a parte questo dubbio sul prelievo fatto verso skrill di 250 il resto tutto ok
Grazie mille e buona giornata
Thank you for your reply, fabriziocrimi1. Do I understand correctly that you have received all your winnings except for €250? Could you please advise when exactly you requested it?
Thank you for your reply, fabriziocrimi1. Do I understand correctly that you have received all your winnings except for €250? Could you please advise when exactly you requested it?
Dear fabriziocrimi1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Dear fabriziocrimi1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.
Even if we’ve assumed that the issue has been resolved, without confirmation from the player, we were forced to reject this complaint.
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