32Red Casino UK - Player's account has been blocked.

I made a deposit of 20E after checking my account was in order and was allowed to bet. I won some funds and made a withdrawal,recieving confirmation from 32red however next day I could not login in or contact support by phone.

Dear Kandid99,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you accumulated your winnings with or without an active bonus? Could you please advise if you passed the verification before the casino blocked you?

Do I understand correctly that you have not received any explanation from the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Kandid99,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks guys..the casino has paid my winning so the case is now resolved.

Dear Kandid99,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru