32Red Casino UK - Player's account has been blocked.

Hi I self excluded myself from all of your sites but you still let me join and deposit £50 half way through playing it has blocked me still with money on my account can somebody please help me get the money back I had remaining!

Dear jkeane80032,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which casinos you are self-excluded from? What was the reason?

Do I understand correctly that you have not requested self-exclusion from 32Red Casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi no I did self exclude from 32 red but a while ago, I’m also self excluded from Ladbrokes/paddypower/sky Vegas/ betfred/bet365 and many more due to severe gambling addiction, I was in a very stressed moment last night after losing my grandad on Monday and I just want to know if they are going to give me my money back as they let me deposit and play and there was still money left on my account and then they just blocked me

regards james

username ke***8002

Thank you for your reply, jkeane80032. Do I understand correctly that you had an account (which is now self-excluded) at 32Red Casino? Or did you manage to reopen your previous account?

How much money did you have in your account when the casino blocked it?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Dear jkeane80032,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi they refunded me the £18 but are refusing to refund the whole £50 that I deposited

I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear jkeane80032,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.