The player from United States has tried to redeem the advertised No Deposit bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Andy,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any message or notification when you have tried to activate the bonus? Did you communicate this issue to the casino? Have you redeemed any free bonus in this casino in the past?
Thank you in advance for your reply and I hope we will be able to help you as soon as possible.
Best regards,
Petronela