HomeComplaints321CryptoCasino - Player’s criticizing false advertisement of bonus.

321CryptoCasino - Player’s criticizing false advertisement of bonus.

Amount: €25

321CryptoCasino
Safety Index:Above average
Submitted: 03 Sep 2020 | Case closed : 20 Sep 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States has tried to redeem the advertised No Deposit bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

Don't get the free spins to sign up

Automatic translation:
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4 years ago

Dear Andy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any message or notification when you have tried to activate the bonus? Did you communicate this issue to the casino? Have you redeemed any free bonus in this casino in the past?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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4 years ago

Dear Andy,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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