31bet Casino - Player's struggling to withdraw his winnings.

31bet refuses to process withdrawal. Attempted e-transfer and ecashout. When asking for assistance, they say to contact the payment provider without offering any type of help.

Dear 5gznb9mczy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please provide more information about what is going on? Are you not able to request a withdrawal?

Have you made any successful withdrawals before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear 5gznb9mczy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I attempted to do an etransfer withdrawal but they always tell me that the information is incorrect despite entering my email address, my phone and the type which they personally told me to put ETO. I also attempted to ecashout but that also doesn’t work. Whenever I ask them what I should put into type they tell me they don’t know yet it’s on their website. I’ve never been able to successfully withdraw from their website despite numerous attempts

Thank you for your reply, 5gznb9mczy. Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear 5gznb9mczy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of 5gznb9mczy. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello. We have to inform you that currently the user doesn't have any amount on his balance and there were no withdrawal requests made from him since March.

Dear 5gznb9mczy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.