2kBet Casino - Player’s withdrawal hasn’t been processed.

I was play in casino 2kbet ake bets and play slots. my account is verify full. I wait my withdraw from 18/01/2022. In live chat says only that i need to wait. Support by email dont get answer to me.

Dear faridgezalov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Would you be so kind and confirm you passed the KYC verification?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes i passed KYC. Upload my doccuments and casino is approved it. Its my first withrawl

Thank you for your reply, faridgezalov. Have you accumulated your winnings with or without an active bonus? Do I understand correctly that you currently have 2 pending withdrawals?

I didnt take bonuses. yes i have now 2 withdrawls

Thank you very much faridgezalov for your reply. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello faridgezalov,

I have reviewed your case and will try to contact the casino to see if I can help.

We would like to invite 2KBet Casino to join the conversation and participate in the resolution of this complaint.

Hello faridgezalov,

Can I ask if there has been any progress with your withdrawal?

Dear faridgezalov,

Please provide an update regarding your withdrawals.

Dear faridgezalov,

I will extend the timer to allow more time for your response. If we do not hear from you within the set timeframe the complaint will become rejected.

Dear faridgezalov,

As I have not heard from you for an extended period of time, the complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam