The player from India had his account blocked. We rejected the complaint because the player didn't respond to our messages and questions.
Dear Rohit12782,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information than a picture. Could you please elaborate?
Do I understand correctly that you are experiencing difficulties withdrawing your bonus winnings?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
As I requested more information in my first comment, I'm doing it again. Could you please describe what kind of problem you experienced?