2699 Club Casino - Player’s deposit has never been credited to his casino account.

I have deposited 450 inr it was not credited yet I am still waiting for you. 10 hour passed away. It's customer service not working. There is no way to contact with them. This website going to do a big scam. Everybody don't play in this.

Dear Ashish,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Could you please advise if it was your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Till last month everything was ok... But now money not being credited to casino account even after successful transaction. Till last month I deposited many time it was ok... But now there is no customer support

I fully understand your frustration, Ashish. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your misplaced deposit. Thank you in advance for your patience.

Hello Ashish,

Have there been any developments since our last conversation?

Dear Ashish,

Have you received your deposited funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.