The player from Germany had been waiting for a payout for 8 days, with no update on its status. Although his account had been verified and he had successfully made several withdrawals in the past, his recent payout request was cancelled for unspecified reasons. Despite the player's request for intervention, we had advised him to wait for a total of 14 days for the casino to process the payment. However, the player failed to respond to our messages, leading to the rejection of the complaint. The delay in the payout could have been due to unfinished KYC verification or high volume of withdrawal requests.
24Slots Casino - Player’s withdrawal has been delayed.
Amount: €400
24Slots Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
Public
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5 months ago
Translation
I have been waiting for a payout from this casino for 8 days now.
I keep getting the same response from live support.
Their exact words are, "Please be patient," but usually payouts are processed quicker or at least you get an update about the status.
I have made deposits there numerous times due to the attractive bonuses and the wide variety of games, but I'm no longer inclined to do so.
Automatic translation:
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5 months ago
Dear nbrfz257fx,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
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5 months ago
Translation
My verification has already taken place. I have paid out there several times without any problems. Now this problem also happened, or for obvious reasons the payout was canceled and the request was made to do it again
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5 months ago
Translation
Good morning,
there was still no change.
I request intervention!
Automatic translation:
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5 months ago
Thank you for your reply, nbrfz257fx. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.
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