24slots Casino - Player is experiencing withdrawal issues.

I’m trying to withdraw and they are asking for an Iban number which Nz does not have.they also asked for bank statement but apparently it’s wrong one? When my bank only has one type of statement. I also have an old card linked to this acc thet they wantt pics of from me and bank however this card was deactivated due to fradulent activity so I no longer have it and haven’t used it on the site since oct last year. You would think the card I used to deposit would be what was needed. I’m wondering if I should cancel withdrawal and try a lower amount to see if that’s easier.

Hello Kellett,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 24Slots Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Please note that without verification, you won't be able to withdraw your balance. If your old card was deactivated, you need to get an official statement about it and forward it to the casino.

Looking forward to your answer.

Regards,

Nick

Hi I went to bank to get verification of old card and sent it. Then got email saying all docs approved however my withdraw was cancelled and they can’t tell why and to just do it again and it would be priority but I tho k they just don’t want to pay

NOw they are saying I need an account verification number that I don’t think exists. Is there somewhere I can make a formal complaint against them ?

Hello Kellett,

Can you please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Dear Kellett,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.